The role of Total Quality Management Essay Example | Topics and Well Written Essays - 2000 words

The role of Total Quality Management - Essay Example The origin of TQM is attributed to Dr. Edwards Deming and Walter Shewhart on statistical control techniques (SCT) that aimed at identifying and managing quality variation in production processes (Charantimath 2006). Charantimath (2006) asserts that TQM extends beyond statistical quality control to incorporate other soft elements such as need for quality employee training, teamwork, integrated processes, supplier quality, employee empowerment and proper leadership, climate of trust and open communication in the organisation. Total quality management has enabled large franchises like Starbucks and McDonalds manage variations in their product, service quality, and attain higher customer satisfaction. Total Quality Management is useful in large franchises such as Starbucks and McDonalds since TQM since customer satisfaction is the ultimate measure of quality and all customers are viewed as owners of the quality. According to Charantimath (2006), the large franchises require continuous improvement and TQM uses analytical tools and employee involvement in determining the quality innovations and improvement ideas that are critical in improving the customer satisfaction. Accordingly, TQM requires visible, consistent and enabling leadership by the management in order to sustain continuous improvement in order to attain competitive edge and overcome competition in the market (Rao 1996). TQM is essential in enhancing the corporate public image since it demonstrates the organisational commitment to delivery of high quality products to the society. The stakeholders will be aware of the initiatives that the organisation has undertaken to improve quality such as continuous improvement and addressing of the customer complaints thus leading to higher customer satisfaction and reduction of costs associated with marketing and addressing customer grievances (Charantimath 2006). TQM improves overall customer satisfaction through understanding and production of

Comparison Of Articles About The Terrorist Attacks Assignment

Comparison Of Articles About The Terrorist Attacks - Assignment Example Indeed, the medium of each text may influence my response to the content because the medium significantly affects the relevance, reliability, and the authority of the information contained therein. Additionally, Nicholas Thompson is the renowned author of various literature and currently an editor at The New Yorker, at Bloomberg Television, and at CNN International. As such, he derives respect and authority in literature. On the other hand, Nina Berman has won numerous awards in American documentary photography. Notably, both writers use anecdotal evidence to lay their arguments and claims. Both texts are of the view that the true definition of the word hero lacks it initial significance.Nevertheless, the two articles agree that there are heroes in America and that the true meaning of American heroes only changed after the 2001 September 11 terrorist attacks where there was a general notion to refer to the victims, firefighters, and rescue workers as heroes. They find that the word h as become so popular, cultural, and psychologically common that nobody reserves any pride in it in the modern times.Nicholas Thompson claims that the victims the terrorist attacks deserve tremendous sympathy and referring to them as heroes will be a misplacement. He further reckons that the firefighters and rescue workers who suffered in the attacks do not amount to becoming heroes because they were doing their job. In fact, he claims that referring to them as such is demeaning the meaning and significance of the word hero.